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RESERVATIONS & PAYMENT
Alfa Omega Tours must have all reservations and booking in written. This to avoid any misunderstandings concerning passengers corrects names and information about the trip. At www.alfaomegatours.com you will find a Contact form or information can be sent by email to post @ alfaomegatour.com. The booking agreement will be binding by paying the deposit of $600 per person for Land Only Tours, and deposit of $1,000 per person for tours including domestic flights. Alfa Omega Tours will book the flight ticket upon booking. The final balance is due 75 days prior to departure. Checks, VISA, MasterCard and Amex via PayPal are accepted as forms of payment. The booking invoice must be reviewed and verified, and Alfa Omega Tours must be contacted immediately if there seems to be anything incorrect. Alfa Omega Tours cannot be held responsible, if we are not notified of inaccuracies within 3 days of sending out the invoice. We reserve the right to correct pricing in case of billing error.
TRAVEL DOCUMENT
Each passenger is responsible to bring the necessary travel documents, such as passport and visa, flight tickets, tour and accommodation documents sent by Alfa Omega Tours. The passports must be valid for minimum six (6) months after the end of the trip. The rules and information about visas will be written in the specific tour program.
It is very important that the name in the passport match the name on the airline ticket. Any changes to your flight ticket will be considered as a cancellation and new booking, due to the rules of the airline companies. With full payment, tour documents are normally sent 14-21 days prior to departure and should arrive within 6 business days. In case of a client is denied entry to a country on the border for any reason, Alfa Omega Tours cannot be held responsible for the accommodation or return flight, changes of flights. We will do our best to assist the situation.
CANCELLATIONS
The following per person cancellation fee applies: More than 75 days prior to departure: $200; 74-45 days: $1500; 44-16 days: $2000; less than 15 days: nonrefundable. Cancellation fees may also apply to any additional services, including accommodations, independently supplied services, cruises, and optional excursions reserved prior to, during and after the tour. Cancellations must be in writing. A change of itinerary or traveler name (substitution) after receipt of deposit will be treated as a cancellation and new reservation; standard cancellation fees apply. Trip cancellation insurance is recommended.
INSURANCE
The client is highly recommended to have both trip cancellation- and travel insurance. Trip cancellation will protect you if sickness occurs before your trip starts. It is recommended to have a Travel insurance that both protect you for sickness and protect your luggage and personal belongings. Generally pre-existing conditions can be covered if premium payment is made within 15 days of your initial trip deposit. Alfa Omega Tours is not responsible for loss, damage or theft of luggage or personal belongings, or for personal injury, accident or illness.
CHANGES
Once deposit has been received, each subsequent change will be subject to a change fee minimum $50 per person, only if we can accept the change and travel documents have not been issued. If documents are issued and we can accept the change there will be an additional reissue fee minimum of $350 per person plus any fees assessed by air/land supplier/s.
AIR TRANSPORTATION
Price is based on scheduled transportation in economy class and nonrefundable airfare on one of our preferred airline partners (if requesting a specific carrier, an additional charge may apply) from the city specified in the itinerary. The tour package price reflects airfare currently in effect & is subject to change until ticketed. Inquire about airfare options from your home city. Passengers coming from different cities booked or deposited at different times, may be booked on alternate routings/different flights. Passengers are responsible for charges due to delays on domestic flights (purchased as separate tickets) in connection with an international flight. If using frequent flyer miles, participants must book directly with the carrier.
Purchase of domestic ticket to connect with International Flight:
It is recommended that you do not purchase airline tickets until the land portion of your tour is guaranteed to operate.
If booking a domestic flight to connect with the trans-Atlantic flight, an overnight (at least for eastbound travel) or an early flight (with at least one backup flight available) is recommended.
Also note: carriers will not necessarily allow passengers to check bags through to the final destination with multiple tickets. Thus passengers will only be able to check the bag to the destination on the first ticket(s). The passenger must collect the baggage at baggage claim for their first ticketed destination, and then re-check their baggage with the down-line carrier for the next flight. Various baggage restrictions may also apply subject to carrier guidelines.
Alfa Omega Tours is not responsible for:
any costs/fees relating to airline delays, rescheduling or cancellation. If you miss your departure flight it is your responsibility to work with the airline on which you are ticketed to reach your destination.
Any additional expenses incurred prior to joining the tour package, and will not provide any refund for services or portions of trips missed due to cancelled, rescheduled or delayed flights
FUEL SURCHARGES AND TAXES
Your initial billing will include the current estimated charge based on your flight itinerary. Final charges for fuel and taxes will be assessed in your statement prior to final payment.
LAND COSTS
The tour price is written in every tour program we announce, based on how many persons will travel together on the tour. On some programs, Alfa Omega Tours have a minimum of 2 persons traveling together to operate a program, though this will increase the tour price.
LUGGAGE
Size and weight limitations for carry-on and checked baggage on international, inter-European flights and domestic flights vary from airline to airline and are subject to change, so please check with the applicable carrier prior to departure. On the land portion, due to limited motor coach capacity, we allow only 1 suitcase and 1 carry-on per person. Luggage handling at hotels for 1 suitcase is provided. Airport porter is not included as security regulations require that travelers handle and be responsible for their own luggage. No responsibility is accepted for loss of or damage to baggage or any of the traveler’s belongings. Baggage insurance is recommended.
SPECIAL REQUESTS
Special request for hotel rooms and flight seating requests must be given upon booking. However, are these requests outside of our control and therefore cannot be guaranteed. All rooms are assigned by the hotel management upon arrival. Please note that throughout Europe it is standard policy that hotel rooms are not available for check-in before 2:00pm.
SMOKING
Smoking is not permitted on airplanes or motor coaches.
SERVICE CHARGES, TIPS & TAXES
Gratuities to tour director/guide and driver are customarily left to the discretion of the tour member and are therefore not included in the tour cost. All service charges and taxes at hotels are included, so extra tipping will not be necessary.
MEALS
Breakfast, lunch and dinner as specified in the itinerary. Special requests for meals due to allergy should be submitted in writing with final payment. Special meal requests cannot be guaranteed.
UNUSED SERVICES
No refunds can be given for unused service or accommodation booked and paid.
ITINERARY VARIATIONS
Alfa Omega Tours reserve the right to make necessary changes in the itinerary to your benefit. This subject to operational reasons for sites, museums, cruise-itineraries etc.
NOT INCLUDED
• Local airport fee, departure tax, if mandatory
• Passport fees
• Visa fees, where required
• Personal expenses such as laundry, liquors, wines, mineral waters, phone, valet, etc.
• Meals not specifically listed as included
• Expenses due to flight delays, strikes, bad weather or other irregularities
• Travel insurance
• Excess baggage charges
• Individual services apart from the group, might include transfer from/to airport-hotel
• Any expenses for à la carte meal items not included in preplanned menus
• Gratuities for tour guides, city guides and driver
PARTICIPATION
Alfa Omega Tours reserves the right to reject any client whose conduct is deemed incompatible with the interest of the other Participants. Children, traveling with an adult, may be accepted, for participation from the age of 8 years. Travelers must report any disability requiring special attention at the time of registration. A qualified and physically able companion must accompany travelers who need assistance (such as walking, getting on and off motor coach, etc.) and must assume full responsibility for their well being.
RESPONSIBILITY
Alfa Omega Tours, its agents, employees, representatives, associated companies and travel agencies through which the tour was booked, are not responsible for any damages, accidents, losses, detention, annoyance, consequential damages of any kind; delays, and expenses due to same; quarantine, strikes, force majeure, failure of any means of conveyance to arrive or depart as scheduled; disturbances, government actions, restrictions or regulations, discontinuance or change in transit or hotel services or schedules; and any other causes over which we have no control and which are not caused by any negligence, wrongful action or omission on the part of Alfa Omega Tours, its agents, employees, representatives, associated companies and travel agencies. Without limiting the above, you are hereby given notice, and you hereby understand and agree that all tickets and coupons issued, and all arrangements for transport or conveyance, or for hotel accommodations, and any other arrangements provided herein, are made only on the expressed condition that we shall not be liable for any injury, damage, loss, expense, accident, delay, problem or irregularity which may be occasioned either by reason of any defect in any vehicle or aircraft or other means of conveyance, or through the acts, omissions or defaults of any company or person engaged in conveying the passengers herewith, or of any hotel proprietor or servant, or any other person, firm or entity, not under the direct supervision, control or employment of Alfa Omega Tours, its agents, employees, representatives, associated companies and travel agencies. Alfa Omega Tours reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, and to make any changes in the itinerary, whenever, in the sole discretion of Alfa Omega Tours, it deems it necessary for the comfort, convenience or safety of the tour participants.
CANCELLATIONS BY TOUR OPERATOR
Alfa Omega Tours reserves the right to cancel any tour up to 30 days prior to departure. In the event the tour is cancelled, Alfa Omega Tours has no responsibility beyond full refund of monies paid by the participant including any additional costs or fees related to the issuance and/or cancellation of airline tickets or other travel reservations not made by Alfa Omega Tours.